Automation Engineer Field Support

Are you ready to contribute to the future of sustainable industries?

Join GEA and become part of a global team that drives innovation, excellence, and impact in the food, beverage, and process sectors.

GEA is a leading supplier to the food and beverage processing industry, as well as a wide range of other process industries. Approximately 18,000 employees in over 60 countries contribute significantly to GEA's success: join them! We offer interesting and challenging tasks, a positive working environment in international teams, and opportunities for personal development and growth in a global company.

Responsibilities / Tasks

We are looking for a profile with training in the field of industrial automation, preferably with knowledge in the Bakery sector.

The candidate will provide fast and effective software technical support to testing technicians at sites and to customers during the commissioning, testing, and after-sales assistance phases. They will operate mainly remotely, ensuring timely technical support for the diagnosis and resolution of hardware, software, and automation issues, contributing to the reduction of testing and plant downtime. If necessary, they will support colleagues on-site.

Responsibilities / Tasks

• Provide remote technical assistance to technicians on-site for issues related to PLC, HMI, inverters, and drives, and industrial networks Profinet or ETH IP;
• Analyze software anomalies and malfunctions through remote connections, diagnostic logs, and comparisons with field personnel;
• Support commissioning, start-up, and testing activities of the plants, verifying the correct functioning of operating sequences and process logics, including performing software modifications;
• Collaborate with the electrical and automation technical offices for the management of non-conformities and the implementation of corrective actions;
• Draft technical reports on the interventions performed and keep information updated regarding the problems encountered and the solutions adopted.

The role reports to the Installation & Commissioning department manager.

Your Profile / Qualifications

• Technical Diploma or Degree in Industrial Automation, Electronic Engineering, Mechatronics, or equivalent disciplines;
• In-depth knowledge of industrial PLCs (Siemens and Allen Bradley);
• Experience in programming and diagnostics of HMI systems (Siemens, Allen Bradley, and Optix);
• Knowledge of industrial networks (Profinet, Profibus, Ethernet/IP, Modbus TCP, OPC-UA, etc.);
• Knowledge of remote access systems and industrial teleassistance;
• Familiarity with SEW drives, Danfoss or Allen Bradley inverters, servomotors, and SEW motion control systems;
• Ability to read and interpret electrical diagrams, P&ID, and technical documentation;
• Good problem-solving and root cause analysis skills;
• Ability to work under pressure and manage operational emergencies;
• Good communication skills to interface effectively with field technicians, customers, and technical offices;
• Good organizational and priority management skills;
• Availability to provide support in time slots compatible with international sites;
• Previous experience in industrial automation, commissioning, or technical assistance activities;
• Knowledge of the English language, both written and spoken;
• Knowledge of additional languages (Spanish, Portuguese, French) is a plus;
• Availability for travel (worldwide).

Hiring is planned under the CCNL Metalmeccanico Industria, with classification defined based on experience and skills acquired.

The indicative salary range expected for the role is between 45 and 55 K RAL and will be evaluated based on experience, technical skills, level of autonomy, and alignment with the reference market.

The overall economic offer may include any variable components and further company benefits, which will be discussed in detail during the selection process.

Are you ready to design a better world with us? Apply today and let's build something extraordinary together.

GEA is proudly certified as a Top Employer, confirming our commitment to the well-being, development, and enhancement of people.

Did we spark your interest? Then please click apply above to access our guided application process.

Originally posted on Himalayas