Collections Representative - B2 English Required

Bogotá D.C. | On-site | Full Time

Job Objective

We are looking for a responsible Debt Collector Representative to execute preventive, persuasive, and corrective collection management with students having outstanding financial obligations, ensuring effective and empathetic communication, with a focus on timely recovery and reduction of overdue portfolio.

Main Functions

• Contact students with outstanding balances to manage the timely collection of the debt.
• Negotiate viable payment agreements and record promises in the system.
• Follow up on unfulfilled payment promises and update the case traceability.
• Escalate cases requiring special intervention to their supervisor.
• Comply with the recovery and contact indicators established by the company.

Minimum Requirements

Academic Background

Technician, technologist, or university student (minimum 3rd semester) in administrative, accounting, commercial, or related careers.

Experience

• Minimum 6 months of experience in telephone collections, preferably in the educational, financial, or services sector.
• Desirable experience in the recovery of difficult or overdue portfolios.
• Documented experience in meeting individual goals and KPIs.

Basic Knowledge:

• Collection and portfolio recovery techniques.
• Management of CRM and customer management tools.
• Customer service techniques and effective communication.
• Conflict and objection resolution.
• Basic regulations on personal data protection (Habeas Data).
• Office tools (Excel, Word, Outlook).
• Basic administrative processes related to billing and payments.

Technical Competencies

• Negotiation and persuasion techniques.
• Management of information systems (CRM, databases).
• Knowledge of digital tools and follow-up on promises.
• Ability for clear and professional writing in reports.
• Active listening and proper management of tone of voice.

English Level

• B2 English level or higher (INDISPENSABLE).
• The candidate must feel comfortable maintaining professional conversations in English.

-Requirements-

Minimum education: University / Technological Career years of experience Languages: English Knowledge: Crm, Call Center Techniques Keywords: demostrador, feriante, viajante, agent, representative, agente, representante