Call Center Manager (French-speaking) — Kenya

Job Description

A large international company is looking for a French-speaking Call Center Manager to join our office-based team in Kenya.

We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.

Key Responsibilities

• Inform customers about company promotions, bonuses, and special offers;

• Handle both inbound and outbound customer communications;

• Maintain a high standard of customer service;

• Work with CRM systems and internal databases;

• Process customer requests and inquiries;

• Monitor the quality of customer communications;

• Achieve KPI targets and call-center performance metrics;

• Prepare reports based on work results;

• Cooperate with internal company departments.

Candidate Requirements

• Fluent French language skills (spoken and written);

• English level: Intermediate or higher;

• Minimum 2 years of experience in a call center;

• Experience working with CRM systems;

• Strong communication and customer service skills;

• Responsibility, stress resistance, and organizational skills;

• Ability to work effectively in a team;

• Experience in an international company will be considered an advantage.

Working Conditions

• Office-based work;

• Full-time employment;

• Competitive salary;

• Career growth opportunities;

• Work in an international company;

• Friendly international team.

Recommended Candidate Profile

We are especially interested in candidates with experience in:

• Betting / fintech / customer support / telecom industries;

• International call centers;

• CRM systems and sales-support processes;

• Customer communication management.