Product & Solutions Manager

JOB DESCRIPTION :

The Senior Product & Solution Manager is responsible for defining the strategy, managing, and executing key software systems such as CRM, Call Center, and internal platforms. This role also oversees vendor management to ensure quality, cost-effectiveness, and project alignment with business goals.

1. Department Management

• Lead and develop the team to achieve department objectives.
• ...

JOB REQUIREMENTS :

• Bachelor’s or Master’s degree in Computer Science, IT, or related field..
• 10+ years of experience in software development or IT systems management.
• At least 8 years in managerial or leadership roles.
• Strong background in CRM and Call Center implementation or integration.
• Proven experience in vendor or outsourcing management.
• Excellent leadership, coaching, and...