First Level Support Logistic (f/m/d)
Introduction
As the top Swiss e-commerce platform, with a crew of over 4’000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.
Your responsibilities
In this role, you support the smooth running of operational processes by handling support requests, quality checks, and inventory-related tasks. Your meticulous and team-oriented approach contributes to efficient order processing.
You serve as the first point of contact for operational issues in warehouse logistics, working closely with the on-site teams
You assist employees with questions and disruptions related to logistics processes and systems
You receive, analyze, and support the resolution of problems in the areas of goods receipt, goods dispatch, order picking, or disposal
You document process and system disruptions in a clear and traceable manner and escalate complex cases to the appropriate interfaces
Through your structured way of working, you help standardize and continuously improve processes
Your skills
Ideally, you already have experience in first-level support in logistics or in a comparable operational environment
You have a solid understanding of logistics workflows and operational processes in warehouse logistics
You are comfortable working with digital systems; knowledge of warehouse management, ERP, or ticketing systems is an advantage
You work carefully, document in a traceable manner, and maintain an overview even when handling multiple topics simultaneously
You identify improvement potential and actively contribute to the further development of processes
You build trust through consistent and reliable actions
You use creativity and initiative to solve problems and achieve goals
Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practise and preach
Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas
Uncomplicated approach: Simplicity is at our core.
Why start with us?
We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes
Flexibility and freedom: Every position is possible with an 80% workload
Rapid growth: With us, growth is a continuous journey. We also support you with EDU points (1600 € and 2000 minutes) per year for your professional development so there’s no risk of you getting stuck in a rut
28 days of holiday, exclusive employee conditions in our online shop, a shuttle service and other benefits
Diversity is our culture.
To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.
Arbeitspensum: 80% - 100%