Alarm Response Officer
- Gezondheid & Veiligheid - Learning & Development - - Cash Solutions - Zorg en Revalidatiediensten
G4S medewerker in veiligheidsuniform met hoge zichtbaarheid
Alarm Response Officer
Belfast, Groot-Brittannië
Vacature-ID : 7239 Vacaturecategorie : Functioneel Locatie : Belfast, Groot-Brittannië Datum geplaatst : 07/11/2025 Solliciteren kan tot : 04/10/2026 Locatie Verkennen
G4S has an exciting opportunity for Alarm Response Officers to join our Belfast team.
As an Alarm Response Officer working in the G4S ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer's staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner.
This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise.
The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am.
Responsibilities:
- Providing excellent customer service -
- Monitoring specific customers' alarms -
- Answering inbound calls -
- Responding to personal, residential, and commercial alarm -
- Ensuring calls are dealt with in accordance with company / client procedures -
- You will need to be able to make decisions quickly whilst being sympathetic and sensitive to varying situations, resilience is key along with a calm demeanour -
- Taking ownership of incidents and seeing them through to resolution -
- Maintaining accurate records and logging calls in the system -
- Dealing with incidents and emergencies according to G4S escalation procedures -
- Ensuring processes and procedures followed are in line ...