Customer Service Executive

Salary: S$3,000 – S$3,200 per month, depending on relevant experience Working Hours: 12:00 PM – 9:00 PM Work Week: 6 days per week Employment Type: Full-Time Company: Futurevita Group Pte Ltd Company Profile Futurevita Group Pte Ltd is a Singapore-based company committed toproviding quality services and creating a positive experience for ourcustomers. As our business continues to grow, we are looking for responsible,service-oriented and motivated individuals to join our team. We value teamwork, good communication and a positive working environment,and provide opportunities for employees to learn and develop within theirroles. Job Responsibilities Attend to customer enquiries through phone calls, WhatsApp, WeChat, online platforms and face-to-face communication. Communicate and follow up with Mandarin-speaking customers from China through WeChat and other communication channels. Provide accurate information regarding the Company's services, programmes and activities. Follow up on customer enquiries, requests and outstanding matters promptly. Maintain good relationships with customers and provide professional and courteous customer service. Handle customer feedback and assist in resolving service-related matters appropriately. Maintain and update customer information and records accurately. Coordinate with internal departments to ensure customers' enquiries and requests are properly followed up. Assist with customer registration, attendance and administrative documentation. Support company events, training programmes and customer activities when required. Prepare basic reports and perform other customer service and administrative duties assigned by Management. Requirements Minimum 2 years of relevant experience in customer service or a related customer-facing role. Good communication, interpersonal and problem-solving skills. Patient, responsible and customer-service-oriented. Ability to communicate effectively in Mandarin to liaise with Mandarin-speaking customers from China . Familiar with WeChat and comfortable communicating with customers through messaging platforms. Proficient in Microsoft Office , including Word, Excel and Outlook. Able to handle customer enquiries and follow-up matters independently. Good organisational skills and attention to detail. Able to work effectively in a fast-paced environment and as part of a team. Experience in training, events or service-related industries will be an added advantage.