IT Executive

We are looking for a passionate individual to join the IT team. Primary role is to maintain the infrastructure and its security; including firewall, switches, and servers.

Job Scope & Responsibilities

Assist in maintaining the IT infrastructure, including servers, networks, systems, and software in our group of hotels and head office.

Provide installation, configuration, and maintenance of desktop, laptop, network appliances and software.

Perform user account management and prepare laptop or desktop for new staffs.

Provide application and infrastructure technical support to hotel staff and head office employees.

Develop simple trouble shooting checklists for our hotel staff to follow before contacting IT department or the vendors.

Co-ordinate with multiple vendors to ensure that various systems (e.g. PMS and Keycard) with dependencies are implemented at the same time or in a timely manner.

Security and Compliance.

Assist in the implementation of IT security policies, procedures, and protocols to protect the hotel's data and systems.

Ensure all PCs and laptops in our hotels have up-to-date anti-virus software installed.

Perform end-user daily data and network backup.

Perform documentation on IT procedures, system, and network configuration.

Ad-hoc duties as assigned by Supervisor.

Job Requirements

Minimum 1-year working experience in IT operation environment with at least a professional certification, ITE, Poly or degree may apply

Knowledge in MS Windows Servers and MS SQL administration

Familiar with installation, configuration and administration of supporting systems, servers and network equipment

Strong analytical with good troubleshooting ability

Team player with initiative and ability to perform under pressure

Ensure confidentiality and reliability of data, information, and intellectual property.

Ability to work in a fast-paced environment and handle high-stress situations.

Possess good communication and interpersonal skill.