Patient Service Executive (Front Desk)

Your tasks

You will play a key role in overseeing and coordinating day-to-day clinic operations to ensure the efficient delivery of patient care and a seamless patient experience. The role involves close collaboration across clinical and operational teams, with responsibilities spanning patient services, administrative operations, workflow coordination, clinical support and compliance.

Clinic Operations & Patient Services

• Coordinate daily clinic operations and patient flow to support an efficient and positive patient experience.
• Manage patient appointments, reminders, registrations and enquiries in a professional and timely manner.

• Maintain accurate and up-to-date patient information, including contact details, medical history and insurance information.
• Verify insurance coverage, process co-payments and manage payment transactions and daily cash reconciliation.
• Ensure timely and accurate billing through the Clinic Management System and relevant insurance portals.
• Proactively manage patient expectations by providing timely updates on waiting times, delays and other service-related matters.
• Address patient enquiries and concerns professionally, with empathy and a service-oriented approach.
• Assist patients with administrative documentation and required forms.
• Maintain patient records in accordance with applicable data protection requirements and organisational policies.
• Maintain appropriate inventory levels of clinic and medical supplies.

Clinical & Operational Support

• Support triage activities by gathering relevant patient information to facilitate appropriate clinical assessment and prioritisation of care.
• Support the dispensing of medication in accordance with established checking procedures.
• Assist doctors and nurses with clinical procedures where required.
• Perform venepuncture where appropriately trained and certified.
• Perform designated treatment-room procedures, such as tonometry, spirometry, audiometry, ECG and wound dressing, based on competency and training.
• Maintain appropriate infection prevention and control standards.
• Ensure the proper use, handling and care of medical and IT equipment.
• Stay informed of relevant insurance programmes and healthcare funding schemes.
• Undertake other operational or clinical support responsibilities as assigned by the Clinic IC or Operations Manager.

Requirements

• Strong communication and interpersonal skills, with the ability to engage effectively with patients, healthcare professionals and cross-functional stakeholders.
• Patient-centric and service-oriented, with a high degree of empathy and professionalism.
• Proactive, resourceful and solutions-focused, with good problem-solving capabilities.
• Able to manage competing priorities and perform effectively in a fast-paced clinical environment.
• Strong attention to detail, particularly in patient administration, billing and record management.

Other

Working Location: Central / Town / CBD (Orchard, Novena or Paragon) - Executive Health Screening Centre Working Arrangement: 5.5-day work week (Monday to Friday, plus 4 hours on Saturday)

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