Patient Service Associate (Clinic -Town Area)

Working Arrangement: 5.5-day work week (44 hours per week, including 4 hours on Saturdays) Work Location: Pasir Panjang and/or other locations across Singapore, based on operational requirements. Purpose of Position: You will coordinate interdepartmental workflow to enhance and ensure operational efficiency within a clinical setting in the areas of patient care, staff supervision, planning, coordinating, directing and evaluating all daily operational activities in an assigned patient care unit. Your responsibilities include providing administrative support and patient care services. Primary Responsibilities and Duties: Schedule patient appointments and make reminder calls. Obtain patient address, contact details, insurance information and medical history Maintain patient data up-to-date and verify patient information at every visit Identify patient’s insurance coverage and collect co-payments Process credit card payments and balance daily cash deposits Perform timely billing in Clinic Management System and in insurance portals Inform patients about delays and waiting times Support triage to gather patient information for clinical judgment to priority of care Respond to patient queries and concerns in a professional manner Stay updated with information regarding insurance programs and funding sources. Assist patients in filling forms Management of patients’ records in accordance with PDPA act Maintains clinic(s) supplies inventory by checking stock to determine inventory level Dispensing of medication with second checker   Secondary Responsibilities and Duties: Assist Doctor/ Nurses in procedures Perform venipuncture (possess valid certification) Perform procedures in treatment room (e.g: Tonometry, Spirometry, Audiometry, ECG, Dressing etc) Maintain proper infection control standards Demonstrate proper use and care of medical & IT equipment Performs any other additional duties as assigned by Clinic IC / Ops Manager Key Skills: Good written and spoken English Good interpersonal skills and ability to work with colleagues from cross departments Pro-active, patient-oriented and progressive Able to work in a stressful environment Has empathy and problem-solving attitude Ability to conduct work-related communication in Mandarin when assisting Mandarin-speaking patients who are not proficient in English. Qualifications: Education : Minimum GCE “N” Levels Experience : Minimum 1 year of experience in Healthcare Applicants must be fully vaccinated (according to MOH guidelines w.e.f. 14 Feb 2022). Proof of vaccination, or doctor’s memo for those who are medically ineligible for vaccination, may be requested for verification purposes. By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.