Provide technical, including after sales support to customers including commissioning, installing, and testing of medical equipment (typical but not limited to X-ray, digital radiography, Mammography, Fluoroscopy, computer radiography)
Identifying and correcting more complex problems associated with start-up
Researching, evaluating, and recommending upgrades and service contracts that will meet customer needs
Developing on-going relationships with customers to secure future business
Resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased
Handlephone enquiry and support for customers during office and after office hours.
Attend to daily service requests, breakdowns, and service support to marketing.
Perform24x7 Standby duties to machine breakdown
Perform Preventive Maintenance for medical equipment as part of scope of works under Maintenance contract
Support Sales in organizing, preparing and standby for workshops, events and surgery procedures, seminars, exhibition.
Communicates with reports to Service Dept in Fujifilm Japan for more complex troubleshooting
Study Engineering Change Notice as issue by Fujifilm Japan Service Dept
Implement Technical Service Recalls as issue by Fujifilm Japan Service Dept
Skills and knowledge
Knowledge of DICOM (Digital Imaging and Communication in Medicine), a standard for Medical Imaging and related information (ISO 12052)
Knowledge of Medical products in X-ray, Digital Radiography, Dry Laser Printers, Digital Mammography systems
Knowledge in Electrical, Electronics and Mechanical Engineering
Radiation Workers License with NEA radiation protection division is mandatory
Knowledge in FUJIFILM Medical X-ray equipment will be added advantage
Able to work independently with general supervision
