customer service representative - call centre

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Work with colleagues when necessary to resolve customer complaints.
• Learn about the products inside and out to be able to answer any questions from customers.
• Attention to detail to be able to provide good customer service
• Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time
• Leadership skills like being able to help lead or manage a team of other Customer Service Representatives

Job Type: Part-time

Pay: $17.95 per hour

Ability to commute/relocate:

• Mississauga, ON L5M 4Z5: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person