F&B & Retail Assistant Manager

Company Overview The Dempsey Project offers a welcoming space to browse, dine, and unwind in Dempsey Hill. Our diverse menu caters to vegan, vegetarian, and gluten-free diets, providing a timeless, peaceful oasis with a communal dining area and veranda seating. Job Summary Join our Food & Beverage team as a Retail Assistant, delivering excellent customer service, maintaining store presentation, managing inventory, and supporting retail operations in a fast-paced environment. Responsibilities Greet customers warmly and provide tailored product recommendations to enhance their shopping experience. Resolve customer concerns promptly and professionally to ensure satisfaction and encourage repeat visits. Actively promote high-quality products, special offers, and new items to drive sales growth. Suggest complementary products to customers to increase basket size (e.g., pairing wine with cheese). Acquire detailed knowledge about cheese products or demonstrate willingness to learn. Maintain a clean, organized, and visually appealing store by arranging products neatly and following display guidelines. Ensure shelves and product racks are well-stocked, rotated, and presented according to expiry dates. Assist with stock replenishment, conduct stock checks, and notify management of low inventory levels. Receive deliveries, unpack and organize stock, and maintain accurate stock records. Keep the store compliant with health and safety regulations, adhering to food safety standards for perishable and prepared foods. Operate the cash register accurately, handling cash, credit card payments, and receipts efficiently. Collaborate with team members to ensure smooth store operations and timely customer service during peak hours. Communicate effectively with colleagues and management about store operations, customer feedback, and operational challenges. Maintain up-to-date knowledge of food and beverage products, promotions, seasonal items, and special dietary options. Educate customers on food products, ingredients, and sourcing practices when needed. Required competencies and certifications Minimum 3–4 years of Food & Beverage experience, preferably including supervisory or management roles. Minimum GCE ‘O’ Level or Diploma in F&B Service or equivalent qualification. Strong leadership, communication, and problem-solving skills demonstrated in previous roles. Customer-oriented approach with the ability to handle feedback and complaints professionally. Ability to work effectively in a fast-paced environment managing multiple responsibilities. Willingness to work weekends, eves of public holidays, and public holidays. Preferred competencies and qualifications WSQ Food Safety and Hygiene certification preferred (helps enhance food safety compliance but not essential to perform core duties). Experience in retail operations is advantageous. Other Information Job Highlights 5-day work week (48 hours) 14 days annual leave Staff meals provided Shuttle bus service from Orchard, Holland Village, and Botanic Gardens (provided by Dempsey Hill Management) Working Location The Dempsey Project Block 9 Dempsey Road, #01-12 Singapore 247697