Express AOG Operator

Freightserve recruitment are looking for a Express AOG Operator for a well-established Freight Forwarder. The company is based in the Heathrow area.

Duties:-

• Day to Day responsibility for customer service delivery to Express Clients
• Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management
• Follow up and resolve all any operational issues / customer service concerns raised by the customer
• Manage and maintain customer KPI expectations with regional depots
• To promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations.
• Research client operational history past and present, visit their website to gain knowledge of products and any developments
• Contribute to ongoing operational development and cost saving measures
• Establish, Manage and Maintain Internal and External Relationships.
• Import and export jobs start to finish including clearance.

Required Experience:-

• Previous experience in import and export operations is essential.
• Experience completing customs entries from start to finish.
• Excellent communication and customer service skills.
• Strong organisational and time management skills.
• Ability to build and maintain positive customer relationships.
• Comfortable working in a fast-paced, target-driven environment.
• A proactive approach with excellent attention to detail.

Working hours are Monday - Friday 0900 - 1730

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.