Billing Team Leader

Freightserve recruitment are looking for a Billing Team Leader for a busy well-established Freight Forwarder based in the Feltham, Middlesex area.

About the Role

We are seeking an experienced and hands-on Billing Team Lead to manage and oversee our billing function within a busy freight forwarding and logistics environment.

The successful candidate will lead the billing team, ensuring accurate and timely invoicing across all transport modes, including air, sea, road and rail freight, as well as DPD parcel billing.

You will be responsible for maintaining customer rates, monitoring job profitability, overseeing billing processes and ensuring the team delivers a high standard of accuracy, efficiency and customer service.

Key Responsibilities

Team Leadership

• Lead, manage and support the billing team, ensuring workloads are allocated effectively.
• Monitor team performance, accuracy and productivity.
• Provide training, guidance and support to team members.
• Ensure billing deadlines and monthly targets are consistently achieved.

Billing & Invoicing

• Customer billing across air, sea, road and rail freight operations.
• Manage DPD billing, ensuring charges are accurate and complete.
• Ensure all jobs are invoiced promptly and accurately.
• Investigate and resolve billing discrepancies and queries.
• Ensure all relevant job costs and revenue are captured before invoicing.
• Monitor unbilled jobs and outstanding billing to minimise delays.

Customer Rates & Commercial Control

• Maintain and update customer rates and tariffs within the relevant systems.
• Ensure correct rates and agreed charges are applied to customer jobs.
• Liaise with internal teams and the customer regarding rate discrepancies.
• Review additional charges and ensure all applicable costs are recovered.

Systems & Reporting

• Maintain and utilise Boxtop and ASM software for billing and operational reporting.
• Produce regular reports on jobs, invoicing, outstanding billing and revenue.
• Monitor job status and identify completed jobs awaiting invoicing.
• Analyse billing performance and identify areas for improvement.
• Ensure system information is accurate and up to date.
• Develop and improve reporting processes to provide better visibility of billing performance.

Skills & Experience Required

• Previous experience in a billing supervisory or team leadership role within freight forwarding or logistics.
• Good understanding of air, sea, road and rail freight billing.
• Experience with DPD billing processes.
• Knowledge of Boxtop and ASM software.
• Experience maintaining customer rates and tariffs.
• Strong understanding of job costing, revenue capture and invoicing.
• Excellent reporting and Excel skills.
• Strong organisational skills and attention to detail.
• Ability to manage deadlines and prioritise workloads.
• Confident communicator with the ability to work closely with operations, finance and internal teams.

What We Are Looking For

We are looking for a proactive and organised individual who understands the importance of accurate and timely billing within a fast-paced logistics environment.

You will take ownership of the billing function, ensure jobs are billed correctly, maintain accurate customer rates and provide clear reporting to management, while motivating and developing the billing team.

Working hours are Monday - Friday 0900 - 1730

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.