Office Employee – Service & Maintenance Back Office Executive

The company FREDDO A.E., which has held a leading position in the Professional Refrigeration sector since 1989, and is based in Agios Stefanos, Attica, is seeking a candidate for its headquarters:

OFFICE EMPLOYEE – Service & Maintenance Back Office Executive

Responsibilities of the position

• Drafting and monitoring quotations and spare parts orders for Service needs
• Handling spare parts procurement requests
• Completion of procedures related to requests from customers and partners
• Communication with customers and partners for the immediate settlement of requests and monitoring of pending items
• Maintaining relationships of trust with suppliers, customers, and partners
• Adherence to workflow procedures to ensure maximum efficiency

Required Qualifications:

• Excellent knowledge of MS Office programs
• Very good knowledge of English
• Knowledge of operating ERP systems, while previous experience with Entersoft will be particularly valued
• Customer-centric approach to incoming requests and implementation of customer management and service procedures
• Excellent oral and written communication skills
• Speed in completing tasks
• Previous experience in customer support and service

Personal Characteristics

• Organizational and analytical skills and problem-solving ability
• Time Management
• Flexibility and adaptability
• Teamwork and spirit of cooperation as a team member
• Responsibility, discretion, and confidentiality

Benefits:

The company offers:

• Immediate hiring
• Full-time employment
• INDEFINITE TERM contract
• Career advancement prospects