Manager

About the company

Team spirit? Rewarding work? There are huge reasons to join our retail team. By working with us, you can acquire skills and gain experiences that will propel your career path, or earn extra money for treats. We are confident that we have a job that suits you.

Sports Direct.com is a retail success story of the last decade. Our unsurpassed growth in the United Kingdom and Europe truly sets us apart from the rest. We have no intention of slowing down and have an incredible plan for further expansion.

Part of our success and growth is a result of our store teams, their enthusiasm and passion for retail, their interaction with customers, and their willingness to go above and beyond. As we continue to grow, we need sales associates to join our teams and take our service to the next level.

Your tasks

Key Result Areas and Competencies

1. Activities:

• managing store operations and meeting all key performance indicator expectations
• workload planning to ensure a productive and efficient team
• making confident decisions and effectively communicating them to your team
• responsibility for procedural compliance while maintaining a safe and healthy environment for both the team and customers
• coaching and training the team to achieve best practices and ensuring evidence of best practices through area/region visits
• using business communication tools when monitoring task completion and adherence to deadlines

1. Controls:

• using reports to ensure payroll control is performed weekly, helping to resolve any issues quickly and efficiently
• planning store rotas in line with store trading patterns and business expectations
• managing compliance in payroll processing and effectively resolving issues
• decisiveness to achieve exceptional performance in payroll controls by observing individual departments and efficient practices
• organization and consistency in daily structure to ensure store compliance, customer service, and safety standards
• directing the team to work within timeframes set by the company and setting realistic daily expectations

1. Sales

• understanding business and customer expectations and motivating the team to deliver an excellent customer experience
• understanding product features and benefits and training your team to increase sales opportunities
• understanding assigned KPI targets and clearly communicating them to the team for execution, and actively monitoring these targets and motivating your team to achieve these results
• understanding the store landscape, business challenges, competitors, and customers, with strong business acumen
• using reports to analyze and manage key product business to influence sales and profitability
• explaining sales department trading guidelines with strong business acumen and efficiency

1. Development

• identifying internal talent and leveraging development opportunities and performance management to encourage and reward exceptional performance
• being proactive in your own personal development and constructively accepting development feedback
• planning development and creating a clear team succession plan that will inspire the next generation and support business growth
• creating an environment that encourages and rewards performance fairly and justly
• understanding and promoting the core values of Frasers Group and training the team to live these values
• collaborating with your team for feedback on new ideas and contributing to the wider business

1. Leadership and Management

• inspiring your team and acting as a role model
• developing, training, and motivating your team to achieve success and requiring them to take responsibility when necessary
• taking responsibility for your store and for any results
• developing relationships with your store team and ensuring everyone is working towards the same goals
• collaborating closely with the area manager and contributing to the success of your area as a whole

Requirements

• at least 3 years of experience managing a store or retail unit,
• ability to positively impact key business metrics, including sales, labor costs, and stock shrinkage,
• proven experience in leading, motivating, and developing employees,
• ability to work efficiently and manage multiple tasks within tight deadlines,
• commitment to ensuring the highest standards of store presentation and customer service quality,
• strong commercial orientation and the ability to analyze sales results, business reports, and store performance indicators,
• excellent organizational and communication skills,
• ability to make decisions and independently resolve operational challenges,
• good knowledge of working in a retail environment and stock management,
• computer literacy (MS Office) and business information systems
• mandatory active knowledge of the English language

What we offer

• Monthly bonuses and recognition
• Discounts on workwear purchases in our stores
• Additional income through sales commission
• 20% discount on all Frasers Group brands
• We offer a wide range of additional training/courses

Other

We reserve the right to close this job vacancy once we have received enough applications. If you are interested in the role, please submit your application as soon as possible.