Engagement and Communications Co-ordinator

Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Job Description

This role is based 5 days a week in our Shirebrook Office.

The Engagement and Communications Coordinator focuses on keeping Warehouse and Logistics colleagues informed, involved and recognised, while also supporting communications across Frasers Group.

Working with the Internal Communications Manager and stakeholders across the business, you will create clear, engaging content, manage channels and coordinate events and engagement activity. This hands-on role suits someone organised, confident working with others and able to make business information easy to understand.

Key responsibilities

Warehouse and Logistics communications

• Work closely with senior Warehouse leaders and Transport and Logistics stakeholders to plan and deliver clear, timely communications that support operational priorities and keep colleagues informed and engaged.

• Coordinate regular updates on operational changes, business projects, wellbeing, learning and development, and colleague recognition, turning business information into clear, relevant content for operational teams.

• Support sensitive and time-critical Warehouse and Logistics communications, working closely with relevant business teams to keep messages clear, accurate and timely.

• Coordinate communications and logistics for the annual Warehouse Conference and other Warehouse and Logistics events.

Group communications

• Support and publish content that reflects Frasers Group’s brand and tone of voice, working with HR, PR, Marketing and other teams to bring business stories and announcements to colleagues.

Events and engagement

• Support colleague events and engagement campaigns, coordinating communications, logistics and on-the-day delivery.

• Help deliver community and charity activities with local organisations and partners.

Channels, reporting and administration

• Maintain communication channels including Viva Engage, Microsoft Teams, email, digital screens and physical noticeboards, alongside calendars and publishing schedules, keeping colleague information accurate, up to date and well governed.

• Ensuring communications are accessible to colleagues with limited email access or whose first language is not English.

• Report on content and channel performance, using data and colleague feedback to improve communications.

• Identify opportunities to improve communication processes through digital tools, automation and AI.

Qualifications

• Excellent written and verbal communication skills with strong attention to detail.
• Confident relationship builder who can engage and influence stakeholders at all levels.
• Proactive self-starter who takes ownership and drives activity forward.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Comfortable working in a fast-paced, ever-changing operational environment.
• Resilient, open to feedback and confident suggesting new ideas.
• Confident communicator who enjoys building networks and engaging with operational teams face-to-face.

Desirable

• Previous internal communications or employee engagement experience.
• Experience working within a warehouse, logistics, retail or operational environment.
• Experience coordinating events, conferences or internal campaigns.
• Familiarity with Microsoft Teams or similar communication platforms.
• Experience using AI tools to draft, refine and improve communications.

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.

Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200– Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link below to find out more.

Employee Welfare

Frasers Fit– Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.