Quality Coordination and Customer Relations Technician (CDI) M/F

Reporting to the manager of the Certification Surveillance and Customer Relations unit, within the QSSE department, your missions are as follows: Be the primary point of contact for our customers. Master internal and external interfaces to ensure compliance with final customer requirements (from order receipt to shipment).

As part of replacing a team member within the Customer Relations Certification team, we are looking for a Quality Coordination and Customer Relations Technician (CDI) M/F Reporting to the manager of the Certification Surveillance and Customer Relations unit, within the QSSE department, your missions are as follows: Be the primary point of contact for our customers. Master internal and external interfaces to ensure compliance with final customer requirements (from order receipt to shipment):

• Guarantee the proper management and application of fuel assembly supply contracts
• Communicate with customers and various stakeholders in a structured manner to build cooperation, both orally (presentations, conducting meetings...) and in writing (presentations, notes, minutes...), using collaborative tools.
• Organize and prepare logistical and documentary elements related to customer inspections and surveillance, in connection with the plant's planning and operations departments
• Achieve the requested customer satisfaction level by:

providing a response to all customer inquiries within the defined timeframe, ensuring the organization of customer visits/inspections with all internal and external stakeholders, establishing a regular relationship with our customers' business managers (all countries)

• Maintain the indicators necessary for managing customer relations (satisfaction, complaints...)

Ensure the implementation of order validation and product certification processes before shipment:

• Validate validation/qualification reports, quality plans, certificates of conformity.
• Verify the consistency and application of quality and technical documentation (for product manufacturing) to guarantee contractual/regulatory requirements and authorize production launches.
• Guarantee product conformity: validate manufacturing results in accordance with quality requirements to ensure compliance.

Participate in the implementation of the site's quality policy and contribute to related projects:

• Contribute to and/or lead deviation processing activities
• Contribute to the validation of events and the coordination of Root Cause Analysis and actions (to follow up on customer complaints, quality events).
• Implement actions to improve the quality management system (analysis, progress plans.)
• Provide support during inspections/audits
• Support the understanding of quality documentation among user teams
• Lead projects related to Quality as defined in the QSSE department's steering plan
• Participate in training for new arrivals and company personnel

You hold a Bac+2 level qualification or have equivalent experience in the fields of quality, general engineering, or production, with more than 5 years of experience in the profession. A good command of written, spoken, and read English is required (minimum B2 level); a level test will be conducted. You are proficient in basic tools: SAP, MES, Pack-office, and other business applications. You enjoy teamwork, are dynamic, and enthusiastic. You master communication tools and have strong interpersonal skills. You are recognized for your rigor, autonomy, and reactivity.