Technical Project Manager

About the company

Role Details Company: US-based AI technology company

Industry: AI / Fintech / Conversational AI

An AI technology company developing conversational AI solutions for financial institutions, including credit unions and community banks. Its platform uses voice and digital AI agents to automate customer interactions and integrate with banking systems.

The company is profitable, has raised $30M in Series A funding, and is expanding its implementation function to support continued growth.

Your tasks

About the Role The company is hiring its first dedicated Technical Project Manager to own customer implementations from contract signing through go-live and post-launch support.

The role involves coordinating enterprise software deployments, managing technical integrations, and building scalable implementation processes. It is ideal for someone who combines strong project management skills with technical understanding and enjoys building processes in a fast-growing environment.

• Manage 7–10 customer implementations simultaneously, from kickoff through go-live and post-launch support.
• Lead customer kickoff meetings, weekly updates, and escalation management.
• Coordinate integrations with core banking, online banking, lending, and credit card platforms.
• Work closely with Solutions Architects, Product, Engineering, and Customer Success teams.
• Track project timelines, milestones, dependencies, risks, and defects.
• Coordinate product fixes and changes identified during implementations.
• Build standardized implementation playbooks and improve onboarding processes.
• Help customers adopt self-service tools to manage and improve their AI deployments.

Requirements

Experience: 4–8 years

• 4–8 years of Technical Project Management experience.
• Experience managing end-to-end enterprise or mid-market B2B SaaS implementations.
• Bachelor's degree.
• Strong project planning, risk management, and stakeholder communication skills.
• Experience building or improving processes without relying on an established playbook.
• Familiarity with AI productivity tools such as ChatGPT or Claude.
• Ability to work on-site in San Francisco five days per week.
• Willingness to travel 10–20% of the time.

What we offer

Base Salary: $185,000–$230,000

On-Target Earnings (OTE): $205,000–$255,000

• Build and lead a new implementation function within a growing AI company.
• Take ownership of customer deployments from contract signing through go-live.
• Work with production AI technology used by financial institutions.
• Help establish scalable processes and implementation playbooks from the ground up.
• Collaborate with product, engineering, and customer-facing leadership.
• Earn a competitive salary of $185,000–$230,000, plus a 10% performance bonus and competitive equity.
• Receive benefits including fully paid health, dental, and vision insurance, a 401(k), and discretionary PTO.

How to apply

*Interview Process**

• Candidate Submission
• Hiring Manager Interview
• Case Study Panel Interview
• Leadership Interview

Other

We’re supporting a client with the recruitment requirement outlined below. If your recruiting expertise and networks align with the role, please apply to express your interest.

Location: San Francisco, California

Employment Type: Full-time

Work Arrangement: On-site, 5 days per week

Visa Sponsorship: Open to eligible visa transfers, including OPT and H-1B transfers

Hiring Count: 1–2 candidates

Travel: 10–20% to customer sites across the US