Solutions Engineer (Product Expert)

About the company

Role Details Company: US-based enterprise AI software company

Company Size: 600+ employees

A fast-growing AI company developing automation solutions for the residential housing sector. Its platform helps automate key processes across the resident lifecycle, including leasing, maintenance, and renewals.

The company has experienced significant growth and continues to expand its product offerings and customer support capabilities.

Your tasks

About the Role The company is hiring a Solutions Engineer (Product Expert) to provide technical and product expertise after implementation. The role focuses on troubleshooting complex product issues, analysing customer data, and helping customers get the most value from the platform.

This is a customer-facing technical position suited to someone who understands APIs, integrations, and complex software products. Unlike traditional account management roles, it does not involve owning a portfolio of customer accounts.

• Serve as the technical expert for a specific product area, supporting Customer Success Managers (CSMs) and customers after implementation.
• Analyse customer data and API integrations to diagnose issues, identify trends, and ensure systems function correctly.
• Own technical issue triage and escalations, resolving problems independently and coordinating with engineering when code-level fixes are required.
• Support customer onboarding, data migrations, and new platform rollouts.
• Collaborate with engineering, product, and customer success teams to share customer insights and drive continuous product improvements.

Requirements

Tech stack: CRM tools (e.g. Salesforce), Support ticketing systems (e.g. Zendesk, Jira), API integrations, SaaS platforms, AI/automation workflows, QA processes

• 3–7 years of experience as a post-sales Solutions Engineer, ideally at a startup.
• Proven ownership of customer implementations, technical troubleshooting, and escalations.
• Strong API integration skills and expertise across complex, multi-product platforms.
• Technical bachelor's degree and ability to collaborate effectively with engineering teams.
• Ability to independently resolve customer issues and identify when to escalate.
• B2B SaaS experience preferred.
• Willingness to travel up to 20%.

What we offer

Salary: $135,000–$180,000, with flexibility up to $190,000 for senior candidates

• Competitive base salary and equity.
• Medical, dental, and vision insurance premiums fully covered.
• Fully paid parental leave.
• Unlimited paid time off.
• Meals provided in the office.

How to apply

Interview Process

• Recruiter screening.
• Hiring manager interview.
• Practical take-home assessment.
• On-site interviews

Other

We’re supporting a client with the recruitment requirement outlined below. If your recruiting expertise and networks align with the role, please 'apply' to express your interest.

Location: New York, San Francisco, or Toronto

Employment Type: Full-time

Work Arrangement: Primarily in-office