After-Sales Service and Spare Parts Assistant M/F

You will join a team at the heart of customer relations and work in close collaboration with the After-Sales Manager, the Inside Sales Representative, as well as the various departments of the company.

Your mission:

Your role will be to facilitate the processing of customer requests and to contribute to the proper organization of after-sales interventions and spare parts orders.

Thanks to your organizational skills and reactivity, you will enable the team to gain fluidity, reliability, and service quality.

Your main activities:

As part of after-sales interventions, you will notably be responsible for:

• Preparing the files and documents necessary for interventions;
• Verifying the availability of parts, equipment, and documents;
• Ensuring the administrative follow-up of interventions (mission orders, prevention plans);
• Collecting reports, minutes, and billing elements.

As part of spare parts sales, your missions will be to:

• Search for the necessary information and references;
• Prepare offers and order acknowledgments based on validated elements;
• Coordinate lead times with purchasing, production, and the warehouse;
• Organize shipments and keep customers informed;
• Perform necessary follow-ups.

You will also contribute to the updating of dashboards and the continuous improvement of the Customer Service organization.

You hold a Bac +2 or Bac +3 degree in management, ADV, commerce, logistics, or technical assistance.

Ideally, you have initial experience in a customer service department, an after-sales service department, or sales administration in an industrial environment.

You are proficient in office tools.

Professional practice of English, especially in writing, is indispensable.

Your qualities

To succeed in this role, you are recognized for:

• Your rigor and organizational skills;
• Your reactivity;
• Your sense of customer service;
• Your ability to manage multiple files in parallel;
• Your interpersonal skills;
• Your team spirit;
• Your ability to identify emergencies and alert at the right time;
• Your interest in technical and industrial environments.

Why join us?

You will hold a transversal and varied position, in contact with customers and all the company's departments.

You will join an industrial company developing high value-added technical equipment and will operate in an international environment.