Night Manager
About the company
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Your tasks
The Night Manager forms part of the Rooms Management Team and manages the hotel lobby and arrival/departure experience within the hotel for the night shift. As the first and last impression of the hotel, this high-profile department carries a special responsibility. They ensure accurate communication between department managers, following up on guest requests and problems. The Night Manager oversees the night operations and supports the Front Office Manager.
- Manages the staff at the front desk during the overnight shift. Interviews, trains, and schedules the staff. Conducts performance evaluations and disciplines staff when needed.
- Coordinates arrivals, departures, and billing requirements with Sales and Catering Department.
- Assures that all financial and credit procedures are followed.
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
- Performs other tasks or projects as assigned by the Assistant Director of Rooms or Front Office Manager.
Requirements
- A minimum of at least 2 to 3 years of experience in a similar role in a luxury brand.
- An outgoing personality and a can-do approach to assigned tasks.
- High level of understanding and knowledge of rooms operations.
- Bachelor’s degree.
- At least five years related working experience in luxury hotels.
- Excellent interpersonal, verbal, and written communication skills.
- Good communication skills and computer skills.
- Strong leadership and strong interpersonal skills.
What we offer
- Competitive salary, wages, and a comprehensive benefits package.
- Excellent training and development opportunities.
- Complimentary accommodation at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
- And so much more!
Other
About the location In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.
Schedule and hours This is a full-time role.