Bilingual Call Center Advisor (Labor Inclusion) - Bogotá
Machine translation — original language: Spanish.Show original
About the company
Join Foundever as a bilingual call center advisor for labor inclusion and contribute to improving the customer experience.
Joining Foundever provides you with the opportunity to grow professionally and make a difference in the customer experience.
Your tasks
- Handle customer calls in English.
- Manage inquiries and technical issues.
- Coordinate with other departments to resolve incidents.
- Record and analyze call data to improve processes.
- Participate in team meetings to share knowledge and best practices.
Requirements
- Previous experience in customer service.
- Knowledge of call management tools.
- Ability to work in a dynamic and collaborative environment.
- Good communication skills in English.
- Service and customer orientation.
- Physical disability certification issued by the Secretaría de Salud.
Requirements
- Minimum education: High School / Secondary Education
years of experience Age: between 18 and 45 years Knowledge: Customer service
What we offer
- Opportunity for professional development within a leading company.
- Inclusive and diverse work environment.
- Access to continuous training programs.
- Flexibility in remote and in-person work modalities.
Other
Keywords: advisor, asesor, callcenter, teleoperador, telefonista, telephonist, telefonico, labour, gremial, sindical, laboral