Customer Service Manager (M/F)

About the company

Within the Marketplace Quality team, you will report to the NPS Manager and be at the center of exchanges between the various internal stakeholders of the company. You will be required to identify Quality issues, propose solutions, and get in touch with the various marketplace teams and the Final Client in order to improve our customers' experience and the marketplace NPS. We are looking for a student with great organizational skills, good interpersonal skills, and strong communication and analytical abilities for an internship as a "Customer Satisfaction Officer."

Your tasks

• As part of your internship, you will notably:
• Monitor key indicators related to NPS to drive the quality of our Partner Sellers.
• Perform data consolidation and analyze the results obtained.
• Produce reports to be shared with teams and Partner Sellers.
• Contact dissatisfied customers in order to provide follow-up and resolution to their disputes.
• Contribute to the improvement of key processes and tools for the smooth functioning of the Marketplace with its various interlocutors.

Requirements

• Bachelor's degree (Bac + 3) or equivalent
• Proficiency in English, both spoken and written
• You possess strong interpersonal and communication skills
• Dynamic, you enjoy teamwork and have a passion for customer satisfaction
• Rigorous, organized, and autonomous, you know how to work in urgent situations by being able to identify and manage priorities
• Curious, proactive, and endowed with good analytical skills, you know how to be proactive in proposing improvements for the continuous improvement of tools and processes
• You are proficient in standard office tools (notably Excel)

How to apply

To apply: https://recrutement.fnacdarty.com Based in Ivry-sur-Seine (94) at the FNAC-DARTY headquarters.

Other

Additional Information 6-month internship, to start in September 2026