Technical Support Manager (M/F)
Company Description Sopra Steria, a major player in Tech in Europe, with 51,000 employees in nearly 30 countries, is recognized for its consulting, services, and digital solutions activities. It helps its clients lead their digital transformation and achieve concrete and sustainable benefits. The Group provides a global response to the competitiveness challenges of large companies and organizations, by combining deep knowledge of business sectors and technologies with a collaborative approach. Sopra Steria places people at the heart of its action and is committed to its clients to make the most of digital technology to build a positive future. In 2025, the Group achieved a turnover of 5.6 billion euros. The world is how we shape it
Job Description The ServiceNow pole accompanies its clients - key accounts - in their digital transformation and the optimization of their business processes through the ServiceNow platform. It intervenes on high value-added projects covering the entire lifecycle of solutions: consulting, design, integration, evolution, and maintenance in operational conditions.
In this context, we are looking for a ServiceNow Technical Leader to technically lead ServiceNow integration projects for our clients, in varied contexts and with high stakes.
Your role and tasks: You define and defend the technical choices of the project; You coordinate and support technical consultants; You plan and lead developments and testing; You write and validate technical specifications; You perform and supervise complex configurations and developments; You guarantee the quality, performance, and best practices of ServiceNow.
As a partner to national and international companies, travel is to be expected as part of our various projects.
Technical environment: ServiceNow platform (ITSM, HRSD, SPM, CMDB, CSM.) JavaScript, Glide API, Flow Designer, Service Portal and Integration Hub. System integration via REST, SOAP and MID Server.
Qualifications You possess solid technical expertise. You demonstrate leadership and have a good team spirit. You have a professional level of English. ServiceNow certifications (CSA, CIS, CAD) are a plus. A graduate of an Engineering school or equivalent, you have at least 5 years of experience in ServiceNow platform integration. Do you wish to invest yourself within a dynamic, passionate team with strong human values, capable of accompanying its clients through strategic and innovative projects? Do you have a strong appetite for new technologies? Do you wish to join a company that cares about the professional fulfillment of its employees?
Join Sopra Steria!
Additional Information The advantages of joining us: A teleworking agreement to telework up to 2 days per week depending on your tasks. An interesting benefits package: health insurance, CSE, meal vouchers, profit-sharing, holiday bonuses, and referral bonuses. Multiple career opportunities: more than 30 job families, as many gateways to imagine together. Several hundred training courses accessible autonomously from the mobile app with Sopra Steria Academy. The opportunity to join the Tech'Me UP collective (training, conferences, monitoring, and much more).
An inclusive and committed employer, our company works every day to fight against all forms of discrimination and promote a respectful working environment. This is why, committed to diversity and inclusion, we encourage all applications and all profiles. https://www.soprasteria.fr/nous-connaitre/nos-engagements