Relationship Manager

Who are we?

We are Foodics, a leading restaurant management ecosystem and payment technology provider. Founded in 2014, we are headquartered in Riyadh, with offices across five countries, including the UAE, Egypt, Jordan, and Kuwait. We currently serve customers and partners in more than 35 countries worldwide. Our innovative products have successfully processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has also completed three funding rounds, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting our innovation capabilities to better serve business owners.

The job in a nutshell

The renewal specialist is responsible for managing a portfolio of customers, ensuring successful renewals, proactively resolving issues, and supporting ongoing value realization. The role goes beyond renewals to act as a trusted customer success partner, with direct ownership of churn prevention and ARR retention.

What will you do?

• Own customer renewals for an assigned portfolio and ensure timely, successful renewal closure.
• Proactively manage customer relationships and act as the primary point of contact.
• Conduct at least four structured health-check calls per customer each year.
• Identify risks, signs of dissatisfaction, and expansion opportunities early.
• Resolve customer issues by coordinating with internal teams, including support, product, and finance.
• Track and follow up on open issues until they are fully resolved.
• Maintain accurate customer data, renewal status, and risk indicators in CRM systems.
• Take accountability for churn reduction and ARR retention within the assigned portfolio.
• Build strong customer relationships with a friendly and pleasant manner.
• Follow up reliably and deliver work on time.
• Take ownership of accounts, issues, and results.
• Adapt to critical situations, stay calm, and find solutions under pressure.

What are we looking for?

• One to three years of experience in customer success, account management, renewals, or support.
• Experience working with SaaS or subscription-based products is a strong plus.
• Strong communication skills; Arabic is required, and English is a plus.
• A customer-centric mindset and strong problem-solving skills.
• Comfort working with targets related to retention, churn, and ARR.

Who will excel?

• Food and beverage experience is a strong plus, such as experience as a cashier or operations manager.
• Experience using CRM tools, such as Salesforce or similar platforms.
• Familiarity with ticketing or support tools, such as Zendesk or similar platforms.
• Experience supporting customers in the Saudi or GCC market.

What do we offer you?

We believe you will love working at Foodics!

• An inclusive and diverse culture that encourages innovation and flexibility.
• Highly competitive compensation packages, including bonuses and the potential for shares.
• Personal development opportunities, regular training, and an annual learning stipend to help you tackle new challenges and grow your career in a hyper-growth environment.
• The opportunity to join a talented team of more than 30 nationalities working in 14 countries and gain valuable experience in an exciting industry.
• Autonomy, mentoring, and challenging goals that create incredible opportunities for you and the company.