IT Specialist (Customer Support)

This position located in the Office of the Administrator (OA), Office of the Chief Information Officer (OCIO), Business Solutions Center (BSC). OCIO provides information technology (IT) planning, design, application development, systems administration, telecommunications, information assurance/security, information management, and IT customer support services for FSIS.

Major duties

• Leads and advises team members on projects, architecture solutions, and technical matters
• Coordinates software configuration management in different application lifecycle management systems such as Azure DevOps, GitHub, and other open source products.
• Works with scheduling tools to create, update, review, and maintain SDLC documentation
• Provides technical support, guidance, and document review as the subject matter expert at various phases of the Software Development Life Cycle
• Manages the coordinating and conducting of application performance tuning and monitoring efforts of applications
• Acts as a technical advisor for application development within FSIS
• Leads requirements analysis and refinement efforts to convert business requirements to system requirements, designs, and architectures
• Develops and presents technical solutions to customers at various levels within FSIS
• Provides support and maintenance of applications and reports
• Provides oversight and technical leadership for external contract development efforts and ensures compatibility with FSIS standards, policies, and infrastructure architecture
• Supports application production activities including application troubleshooting, analyzing, and diagnosing problems via continuous integration and deployment pipelines, troubleshooting, and diagnosing problems
• Provide oversight, or assist in the development of end user training material, including user manual, installation instructions, help manuals, operation manuals, and computer-based training modules
• Informs, develops, and recommends technical solutions and alternatives for senior management consideration
• Keeps up-to-date with industry best practices, concepts, and designs
• Anticipates potential issues and develops strategies to address said issues

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. For the GS-14 level: Applicants must have one year of specialized experience (equivalent to the GS-13 level) that demonstrates: Experience with the design, development, and integration of Extract, Transform, and Load (ETL) data engineering pipelines, requiring development of advanced workflows that solve data problems such as cleaning, blending, and joining datasets in a cloud native environment (such as AWS, Azure, or Google Cloud). Developing web applications, mobile applications, machine learning, AI and other programming or coding that demonstrates expertise in software development. Performing application development using programming languages such as C#, Python, JavaScript, TypeScript, Angular, React, Go and SQL. Experience working with various frameworks or platforms such as .NET/.NET Core/.NET Maui and Django and/or others. Designing, developing, testing, and/or implementing software solutions. Utilizing Software Development Life Cycle (SDLC) processes, industry best practices, and tools. Experience working with continuous integration and continuous delivery (CI/CD) systems such as Azure DevOps Pipelines, GitHub and/ or Gitlab Working with databases such as Postgres and/or SQL Server. For more information on the qualifications for this position, click here: Information Technology (IT) Management Series, 2210 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be used to substitute for specialized experience or to qualify for this position.