Transport Coordinator

Key Responsibilities

Scheduling & Dispatch

Receive and process transport bookings from clients and internal stakeholders. Schedule vehicles and drivers based on client requirements, availability, and operational efficiency. Dispatch vehicles and monitor trips to ensure timely pick-up and drop-off of clients. Coordinate last-minute changes, emergencies, and transport requests with minimal disruption to service delivery. Ensure optimal vehicle utilization and route planning.

Transport Operations Coordination

Coordinate daily transport operations for corporate clients and VIP guests. Liaise with drivers, suppliers, and transport partners to ensure smooth service delivery. Monitor vehicle movements and provide real-time updates to clients where necessary. Maintain accurate trip records, schedules, and dispatch logs. Ensure all transport services comply with company policies, client requirements, and safety regulations.

Customer Service & Stakeholder Management

Serve as the primary contact for transport-related inquiries and requests. Handle client concerns and resolve operational issues promptly and professionally. Build and maintain strong relationships with transport providers and corporate clients. Ensure high levels of customer satisfaction through efficient coordination and communication.

Reporting & Administration

Prepare daily, weekly, and monthly transport operation reports. Track transport costs and support invoicing and reconciliation processes. Maintain accurate records of bookings, trip sheets, vehicle allocations, and service performance. Monitor supplier performance and recommend improvements where necessary.

Qualifications & Experience

Diploma or Degree in Logistics, Transport Management, Business Administration, Tourism Management, or a related field. Minimum of 2 years' experience in transport coordination, dispatch, fleet operations, logistics, or corporate travel. Experience in corporate transport operations will be an added advantage. Proficiency in Microsoft Office applications, particularly Excel and Outlook. Experience using transport management, dispatch, or booking systems is desirable. Experience in the taxi industry is preferred.

Key Competencies

Excellent planning, scheduling, and organizational skills. Strong communication and interpersonal skills. Ability to work under pressure and manage multiple assignments simultaneously. Strong problem-solving and decision-making skills. High attention to detail and accuracy. Customer-focused with a commitment to service excellence. Ability to work flexible hours when operational needs require.

How to Apply

Interested candidates should submit their CV and a brief cover letter indicating why they are interested in the internship opportunity to email address vacancy@atstravel.co.ke by 20th June 2026