GERMAN-SPEAKING IT SUPPORT AGENT (M/F)
Machine translation — original language: French.Show original
FMS INCLUSIVE INTERIM, Entreprise Adaptée de Travail Temporaire, is looking for its client: 1 German-speaking IT support agent (M/F)
Your missions:
- Ensure the management and processing of tickets to respond to level 1.5 incidents
- Handle calls and respond to written tickets in French, English, and German
- Assist users with IT applications
- Follow the processing of user requests via ticket tracking software.
- Work in a team to ensure optimal customer satisfaction and contribute to the continuous improvement of the service.
Profile sought:
- Education: Bac+2 in IT or first experience in user support
- Languages: German (min C1) and English (min B2).
- A good knowledge of application environments and information systems
- A good sense of service, reactivity, and autonomy are essential.
- Efficient organization and rigor are expected.
- An excellent team spirit and very good interpersonal skills are indispensable.
- Experience with ServiceNow or another ITSM tool would be a real plus