Lead IT Engineer
About the Company
At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.
About the Role Flow is seeking an experienced Lead IT Engineer — Properties & Hospitality to own the systems configuration, platform integration, and commissioning layer across its growing residential and hospitality portfolio. This role operates at the software and systems level — configuring platforms, integrating systems, validating performance, and ensuring every technology layer at a Flow property functions as intended. This role works closely and continuously with the Sr. IT Field Technician — together they cover the full scope of property technology at Flow. While the Sr. IT Field Technician focuses on the physical layer (cabling, hardware installation, and low-voltage infrastructure), this role focuses on making those systems work: programming, configuration, integration, and ongoing platform support. The two roles are deeply interdependent and will be on-site together across deployments, troubleshooting, and new property buildouts. Both report directly to the Head of IT. This is a senior individual contributor role requiring deep platform expertise, strong independent judgment, and the ability to manage multiple active projects across a growing property portfolio with minimal supervision.
Responsibilities Video Management & Surveillance Systems
Work alongside the Sr. IT Field Technician on camera deployments — while they handle mounting and cabling, configure the VMS, program recording schedules, motion detection rules, and alert configurations
Map and name all cameras within the VMS following Flow's naming conventions; maintain accurate camera inventories across the portfolio
Integrate VMS with access control platforms where applicable — door event triggers, alarm linkages, and unified monitoring views
Commission newly deployed camera systems jointly with the Sr. IT Field Technician — validate connectivity, image quality, recording function, and coverage against site specifications
Diagnose and resolve VMS software issues, stream failures, and recording gaps; loop in the Sr. IT Field Technician on any hardware-layer faults identified during troubleshooting
Access Control Systems Configuration
Configure and administer electronic access control platforms across all properties — access groups, time zones, door schedules, and credential assignments; coordinate with the Sr. IT Field Technician on concurrent hardware work at the same sites
Manage credential lifecycle across the portfolio — issuance, modification, suspension, and removal for residents, staff, and vendors
Program and commission intercom and visitor management systems — tenant directory configuration, video intercom setup, and remote access provisioning
Configure integrations between access control platforms and property management systems — automated credential sync,move-in/move-out workflows, and visitor management
Diagnose and resolve access control software issues and credential conflicts; engage the Sr. IT Field Technician on door hardware or wiring faults
Conduct periodic access audits across the portfolio — identify orphaned credentials, expired access groups, and policy violations; remediate and report to the Head of IT
Network Systems Configuration & Administration
Configure network infrastructure following architecture and standards set by the Head of IT — VLAN assignments, SSID configurations, firewall rules, and wireless radio settings; work alongside the Sr. IT Field Technician who handles physical switching and AP installation at the same properties
Administer the enterprise wireless management platform across all properties — AP provisioning, network templates, client monitoring, and performance optimization
Configure and maintain network segmentation — ensuring cameras, access control, AV, guest, staff, and management networks are properly isolated per Flow's standards
Diagnose and resolve network configuration issues and connectivity failures; escalate physical layer issues to the Sr. IT Field Technician
Maintain accurate network documentation for all properties — logical diagrams, VLAN maps, IP allocations, and device inventories
AV Systems Configuration & Support
Configure and commission AV systems at properties where the Sr. IT Field Technician has completed hardware installation zone programming, volume levels, source routing, and scheduling
Set up and manage commercial music streaming platform accounts — zone creation, content scheduling, playlist assignment, and license management across all properties
Configure and maintain digital signage platforms — content management, display scheduling, and device administration across all property screens
Set up and support conference room and meeting space technology — room system configuration, calendar integration, and display settings
Diagnose and resolve AV software and configuration issues; coordinate with the Sr. IT Field Technician on hardware-related faults
Hospitality & Property Management Technology
Administer and support property management system platforms at applicable hospitality properties — user account management, system configuration, and day-to-day operational support for property staff
Configure and maintain integrations between the PMS and other property systems — access control credential sync, guest experience platform connections, and reporting integrations
Deploy and configure guest experience platforms — onboarding setup, workflow configuration, staff training, and integration validation
Support elevator and building automation system integrations — manage API connectivity, validate access control handoffs, and coordinate with vendors on software-level issues
Serve as the primary IT systems resource for property operations staff — resolving hospitality platform issues, training new staff on systems, and escalating to the Head of IT when needed
Stay current on hospitality technology developments relevant to Flow's portfolio; surface operational issues and improvement opportunities to the Head of IT
New Property Deployment & Takeovers
Work closely with the Sr. IT Field Technician across all new property deployments — while they lead physical infrastructure buildout, drive systems configuration, platform setup, and integration work in parallel
Conduct systems-layer due diligence at new properties — audit existing platform configurations, document software versions and licensing, and identify gaps against Flow's standard
Ensure all platforms are fully configured, integrated, and validated before any new property goes live; coordinate directly with the Sr. IT Field Technician to align timing across physical and systems workstreams
Produce complete systems documentation at go-live — platform configurations, integration maps, credential structures, and user access inventories for every new property
Endpoint & Identity Systems— Property Staff
Manage device enrollment and MDM policy application for property staff endpoints — ensuring all devices meet Flow's configuration baseline at onboarding
Administer Google Workspace accounts for property staff — provisioning, group membership, and access revocation in coordination with HR and the Head of IT
Support property staff onboarding from a systems perspective — account setup, device configuration, and system orientation on their first day
Resolve property staff IT support issues beyond Tier 1; loop in the Sr. IT Field Technician on hardware issues and escalate systems-level issues to the Head of IT as needed
Documentation & Ticketing
Maintain thorough systems documentation for all properties — VMS configurations, access control group structures, network logical diagrams, AV zone maps, and platform integration records
Log and resolve support tickets via the IT help desk platform within SLA; document all resolutions clearly for the knowledge base
Track active systems projects in the IT project management platform; provide timely and accurate status updates to the Head of IT
Required Qualifications 6+ years of experience in property technology, hospitality IT, or multi-site systems administration — with a strong focus on platform configuration and systems integration
Hands-on experience configuring and administering enterprise video management systems — camera programming, user access management, recording configuration, and cross-system integration
Access control platform administration — credential lifecycle management, access group configuration, door scheduling, and audit reporting at scale
Network configuration experience — VLAN assignments, SSID management, firewall rules, and multi-site wireless platform administration
Experience configuring and supporting intercom and visitor management systems — tenant directory management and PMS integration
AV platform configuration — commercial audio zone programming, digital signage content management, and conference room system setup
Experience administering hospitality or property management platforms — PMS configuration, staff training, and integration support
Google Workspace administration — account provisioning, group management, and device policy
MDM platform experience — device enrollment, policy management, and compliance across Mac and Windows endpoints
Comfortable working closely with a field counterpart across simultaneous physical and systems workstreams at active properties
Ability to manage multiple concurrent projects across several active properties independently
Strong documentation habits — ability to produce clear, accurate technical records for complex multi-system environments
Preferred Qualifications Enterprise VMS administration at scale — multi-server environments, analytics configuration, and access control integration
Access control integration with PMS platforms — automated credential sync and move-in/move-out workflow configuration—
Guest experience platform deployment and integration — PMS connectivity and property staff onboarding
Multi-site enterprise wireless platform administration — network template management and portfolio-wide configuration standardization
Identity-based wireless authentication — RADIUS integration and device trust policy configuration
Experience supporting elevator or building automation system integrations — API configuration and vendor coordination
ITSM platform administration — help desk configuration, SLA management, and knowledge base development
CompTIA Network+, CCNA, or equivalent networking certification
Bilingual English/Spanish
What Success Looks Like Every system at every Flow property is correctly configured, integrated, and performing to spec — cameras recording, doors responding, networks segmented, and AV running
New properties reach go-live with all platforms commissioned, all integrations validated, and complete systems documentation in place
The Sr. IT Field Technician and Lead IT Engineer operate as a cohesive unit — physical and systems work move together efficiently across every property initiative
Hospitality platforms at applicable properties are well-administered, staff are trained and confident, and the guest experience technology runs without friction
Access control across the portfolio is clean — no orphaned credentials, no misconfigured zones, and audit findings are actioned promptly
Property operations staff have a reliable systems resource they can count on — issues are resolved quickly and documented thoroughly
The Head of IT has full confidence that the systems layer across the portfolio is being maintained to standard
Benefits We take care of our people so they can do their best work. Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings. Time Off PTO and paid holidays. Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits. Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.