user support analyst

Education:

Secondary (high) school graduation certificate.

Work setting:

• Relocation costs covered by employer.
• General office.
• Private company, corporation or industry.
• Private sector.

Tasks:

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Supervise other technical support workers in this group.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Provide customer service.
• Manage incidents.

Supervision:

3-4 people.

Computer and technology knowledge:

• Mainframe.
• Device drivers.
• Networking hardware.
• Networking security.
• Intranet.
• Internet.
• Servers.
• Desktop applications.
• Communication software.
• MS Office.
• MS Windows.
• TCP/IP.
• Wireless networks.

Work conditions and physical capabilities:

• Fast-paced environment.
• Tight deadlines.
• Repetitive tasks.
• Physically demanding.
• Attention to detail.

Personal suitability:

• Accurate.
• Client focus.
• Efficient interpersonal skills.
• Initiative.
• Judgement.
• Organized.
• Team player.
• Ability to multitask.
• Time management.
• Honesty.

Employment terms options:

• Evening.

Experience:

2 years to less than 3 years.

Employment terms options:

• Morning.
• On call.
• Day.
• Weekend.

Other benefits:

• Free parking available.
• Learning/training paid by employer.
• Transportation provided by employer.
• Parking available.