Quality Control Representative
About the company
Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.
Our Values At Flatpay, how we work matters as much as what we achieve.
- Happy Humans – We bring energy to our work and create teams people enjoy being part of.
No Assholes – We perform at a high level while treating colleagues and customers with respect. It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business. Start With No – We challenge ideas, think commercially and focus on what truly creates value. Sky-High Ambitions – We set bold goals and expect people to keep raising the bar. The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.
Your tasks
The Quality Control Representative protects the quality of our BDR bookings and keeps field sales calendars running smoothly.
- Evaluate BDR calls to ensure appropriate qualification, clear value communication, and adherence to expected call standards
- Identify and report recurring trends, issues, and opportunities to improve call and booking quality
- Act as the first point of contact for scheduling queries from merchants and internal stakeholders
- Manage meeting schedules, including cancellations, rescheduling, and reassignment of appointments
- Liaise directly with merchants to confirm, reschedule, or retain booked meetings where required
- Maintain accurate, up-to-date CRM records and Sales Manager calendars
- Optimise meeting allocation to support efficient routing and minimise travel time for field representatives
Requirements
Skills & Attributes
- Confident, professional communicator with a strong phone presence
- Builds rapport quickly with business owners and handles objections well
- Resilient and composed when handling rejection, pushback, or challenging interactions
- Highly organised, with strong attention to detail across scheduling, CRM, and quality evaluation
- Analytical thinker, confident delivering clear, objective, and constructive feedback
Background & Requirements
- Previous experience in a call-based environment (e.g. sales, customer service, or quality assurance)
- Experience handling high volumes of calls, bookings, or customer interactions
- Familiarity with CRM systems and maintaining accurate records
- Comfortable evaluating performance against defined standards and providing structured feedback
- Fluent in English
- Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)
How to apply
Hiring Process
- Application Review – Our Talent Team reviews your CV to assess experience and potential fit
- Talent Team Call (20 to 30 minutes) – A conversation to understand your background and discuss what motivates you
- Manager Interview – A 1:1 Microsoft Teams interview with the Manager
- Offer – Successful candidates receive a fast turnaround to offer
Other
*Role: Quality Control Representative Location:** 5 days a week – London, White City