BMC Helix Discovery Consultant (ADDM)

Experience: 7–10 years

About the role We are looking for an experienced consultant to run and improve BMC Helix Discovery environments after go-live. You’ll make sure discovery scans work, data reaching the CMDB is accurate, and the platform stays secure and up to date across hybrid and cloud estates.

What you’ll do

• Provide L2/L3 support for BMC Helix Discovery (SaaS and/or on-premises) within agreed SLAs.
• Install, configure, upgrade and troubleshoot Discovery Outposts across networks and cloud.
• Manage scan schedules, IP ranges, credentials and discovery performance.
• Write, test and deploy TPL patterns, and manage TKU updates.
• Build and maintain application and service models.
• Manage CMDB synchronisation and fix CI and data-quality issues.
• Create dashboards and reports on scan coverage and data health.
• Write runbooks and RCAs, and work directly with customers on issues and improvements.

What you need

• 7–10 years of relevant experience.
• Strong hands-on experience with BMC Helix Discovery / BMC Discovery (ADDM). This is essential.
• Experience deploying and troubleshooting Outposts.
• Ability to write and debug TPL patterns.
• Experience with BMC CMDB synchronisation and reconciliation.
• Good knowledge of Windows, Linux/UNIX, networking, firewalls, certificates, SSH, WMI and SNMP.
• Scripting in Python, PowerShell, shell or SQL.
• ITIL-based support experience (incident, problem, change).
• A degree in Engineering, Computer Science, IT or similar.
• Willingness to work shifts, weekends and on-call when needed.

Nice to have

• BMC Helix Discovery certification.
• Experience with BMC Helix AIOps/BHOM.
• Experience with PAM or password vault tools (e.g. CyberArk).
• Experience in banking, telco, government or other regulated environments.

Please don’t apply if you’ve only used other discovery tools (e.g. ServiceNow Discovery), or your BMC experience is only in Remedy/ITSM