Customer Service - Temporary Part Time Evenings

Qualifications Previous 3-6 months customer service or customer support experience preferred

Previous 3-6 months call center or office background experience a plus

Basic computer skills

Quick learner and able to work independently

Strong phone and verbal communication skills along with active listening

Must be 18 years of age

A background check applicable with state and federal laws will be required

Responsibilities Manage large amounts of inbound calls in a timely manner

Follow communication "scripts" when handling different topics

Identify customers' needs, clarify information, research and provide solutions and/or alternatives

Access company and client resources provided to accurately handle the call

Seize opportunities to upsell products when they arise

Skillfully change from one task to another without loss of efficiency or composure

Be available at your desk, maintaining punctuality and attendance at all scheduled times

Remain positive and professional in all customer interactions

Flexibility to cross train as requested