English Call center agent

About the company

Renrui / Five Max Digital Marketing LLC is hiring English Call Center Agents to join the Momcozy account.

Your tasks

The successful candidates will be responsible for providing professional customer support, handling customer inquiries, resolving complaints, and ensuring a positive customer experience while maintaining the company's quality standards and performance targets.

• Handle incoming and outgoing customer calls professionally and efficiently, as required by the project.
• Respond to customer inquiries regarding products, orders, deliveries, returns, and other service-related matters.
• Provide accurate information and effective solutions to customer concerns.
• Handle customer complaints and escalations professionally.
• Maintain accurate records of customer interactions and update the CRM system accordingly.
• Follow the account's scripts, procedures, and quality standards.
• Meet assigned KPIs, including customer

Requirements

• Good to very good command of English, both spoken and written. (at least B2)
• Previous call center or customer service experience is preferred.
• Excellent communication and problem-solving skills.
• Ability to handle customer complaints professionally and remain calm under pressure.
• Basic computer skills and the ability to navigate multiple systems.
• Strong listening skills and attention to detail.
• Ability to work in a team and achieve individual performance targets.
• Commitment to attendance, punctuality, and company policies.