Stadium Supervisor

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

We are seeking a highly professional, experienced, and well-presented Stadium Supervisor to join our growing team. Applicants must hold a Level 3 Spectator Safety qualification and possess demonstrable experience working within stadia or large-scale event environments.

This role requires an individual who understands the importance of balancing safety, security, and exceptional customer service, ensuring a positive experience for spectators, clients, and staff alike.

First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant.

About the Role

• Ensure all client policies, procedures, and site instructions are adhered to at all times.
• Maintain a visible, professional, and approachable presence throughout the stadium.
• Support the delivery of a safe and secure environment for all visitors, staff, and stakeholders.
• Supervise and manage access control points.
• Conduct internal and external patrols of the venue.
• Coordinate crowd management activities and ensure all critical event positions are effectively covered.
• Lead, support, and deploy security personnel during events.
• Complete detailed incident reports and maintain accurate records.
• Liaise professionally with stadium management, emergency services, and other key stakeholders when required.
• Respond effectively to incidents and emergencies, ensuring appropriate action is taken.
• Deliver exceptional customer service and represent the company professionally at all times.

Requirements

• Valid SIA Door Supervisor Licence (essential).
• Level 3 Spectator Safety Qualification (essential).
• Proven experience working within stadiums, sporting venues, or similar crowd management environments.
• Strong leadership, conflict management, and decision-making abilities.
• Smart, professional appearance and demeanour.
• Ability to remain calm, confident, and decisive under pressure.
• Flexible availability, including evenings, weekends, and public holidays.
• Strong understanding of health, safety, and security procedures within event environments.