2nd Line Support

A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team.

This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution.

You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.

A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle.

As a 2nd Line Support, your key responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact via phone, email, and service desk Contribute to the knowledge base to support continuous team improvement

Requirements for the 2nd Line Support: A valid UK driving license Experience working with Linux CLI (troubleshooting and administration) Strong communication skills - able to engage both technical and non-technical stakeholders A customer-first approach with a genuine desire to deliver positive outcomes Highly organised with excellent time management A proactive, self-motivated approach with the ability to work independently

Benefits for the 2nd Line Support: 25 days holiday + extra day off on your birthday Company pension Training and development opportunities Volunteering days Company car (if eligible for insurance) Hybrid working (after successful 3-months’ probation)

This is a full-time, permanent role based in Shoreham-by-Sea. The position is office-based initially, moving to hybrid after 3 months. Working hours are Monday–Friday on an 8-hour rotating shift pattern between 9am–10pm.

Salary is £25,000. You must have a valid UK driving licence and access to your own vehicle if you are not eligible for the company insurance.

Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.