Commercial Delivery Manager

HM61: Commercial Delivery Manager

Location: Corsham | Hybrid Salary: Competitive Day Rate | Contract until 31 Mar 2027

Overview:

First Military Recruitment are currently seeking a Commercial Delivery Manager on behalf of one of our clients. You will be responsible for establishing, operating and continuously improving a commercial delivery vehicle that enables Defence organisations to access specialist suppliers. Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Lead commercial engagement required to establish contract vehicles.
• Coordinate stakeholders involved in approval and launch activities.
• Support evaluation and supplier onboarding activities.
• Monitor supplier performance.
• Maintain governance artefacts.
• Escalate issues and risks.
• Support contract review activities.
• Help customers distinguish between resources, activities, outputs, capability and outcomes, and define measurable user, service or operational outcomes.
• Engage colleagues early enough to shape the problem, commercial approach and intended user outcomes.
• Challenge resource-based or predetermined-solution requirements where these would constrain value or learning.
• Select and justify outcome-based, capacity-based, output-based or resource-based approaches according to uncertainty, maturity and risk.
• Design work packages that support discovery, incremental commitment, evolving priorities, proportionate review points and clear exit or break mechanisms.
• Define and govern service-points or comparable flexible charging models without using story points, velocity or completed backlog items as contractual performance measures.
• Develop reusable work-package templates, outcome measures and commissioning guidance.
• Act as primary relationship manager for contracted suppliers.
• Facilitate issue resolution.
• Monitor contractual performance.
• Drive continual improvement.
• Produce regular reporting covering: utilisation, spend, customer demand, supplier performance, delivery outcomes and risks and issues.

Skills and Qualifications:

• Significant commercial, contract and supplier-management experience.
• Experience establishing and operating framework, call-off, managed-service or service-based contracts.
• Recent practical experience of identifying, selecting and using commercial frameworks and procurement routes available within Defence, including understanding their scope, call-off mechanisms, approval requirements, constraints and suitability for digital and professional-services requirements.
• Mandatory direct and hands-on experience of personally establishing, mobilising and running a comparable contract or commercial vehicle through its operational lifecycle.
• The experience must be sufficiently recent to demonstrate current knowledge of Defence commercial practice, frameworks, approvals and market conditions.
• Demonstrable experience of designing, commissioning or managing adaptive commercial arrangements for digital or professional services.
• Strong commercial understanding of the distinction between resources, activities, outputs, capability and outcomes, with experience working with customer and SMEs to translate problems into measurable outcome-focused work packages.
• Experience selecting and applying outcome-based, capacity-based, output-based or resource-based models according to the nature and maturity of the requirement.
• Experience enabling priorities and scope to evolve through incremental commitment, review points, break points or comparable mechanisms while maintaining control of cost, risk, quality and value.
• Experience of service-points, capacity-based, managed-service or comparable flexible charging models, including controls that prevent them becoming disguised day-rate procurement.
• Understanding that service points are commercial units for accessing capability and must not be confused with story points, velocity or evidence of value.
• Experience working with technology or digital delivery organisations.
• Strong stakeholder-management skills and the ability to influence senior stakeholders.
• Strong written and verbal communication skills.
• Proactive, with the ability to operate independently with limited direction and manage competing priorities.
• Experience producing decision-focused commercial management information and governance reporting.
• SC Clearance is essential.

Desirable:

• Relevant professional qualification and/or equivalent experience
• Recent MOD / Defence background would be an advantage

Location: Corsham | Hybrid Salary: Competitive Day Rate | Contract until 31 Mar 2027