AOG 4 on 4 off days Operator

About the company

We are working with an established freight forwarder who are recruiting an experienced and highly motivated AOG Freight Forwarder to join the Aerospace and Time Critical Operations team. 4 on 4 off days hours 2.30pm-2.30am

Your tasks

The successful candidate will be responsible for managing Aircraft on Ground (AOG) and critical aerospace shipments worldwide, ensuring rapid response times, proactive communication, and end-to-end shipment management.

Working within a 24/7 aerospace control tower environment, you will coordinate urgent domestic and international movements by air, road, and courier services while maintaining exceptional customer service standards.

Operations

• Manage AOG, critical and time-sensitive shipments from quotation through to final delivery.
• Coordinate domestic and international transportation via air freight, road freight, hand carry, onboard courier (OBC), and express courier services.
• Raise and manage shipments within CargoWise Oneessential*
• Monitor shipments proactively and provide regular customer updates.
• Arrange collections, deliveries, airline bookings, customs clearances, and special handling requirements.
• Manage after-hours and emergency customer requests.
• Liaise with airlines, handling agents, customs brokers, suppliers, and overseas offices.
• Ensure all shipment milestones are updated accurately and in real time.
• Escalate operational issues immediately to management when service failures are identified.

Customer Service

• Respond to AOG and urgent quote requests within agreed KPIs.
• Maintain regular communication with customers regarding shipment status.
• Build strong working relationships with customers, suppliers, airlines, and global offices.
• Provide solutions to transportation challenges and delays.

Customs & Compliance

• Ensure all customs documentation is accurate and compliant.
• Verify commercial invoices, packing lists, export declarations, and import requirements.
• Manage Dangerous Goods (DG) and Aerospace shipments in accordance with IATA regulations.
• Ensure all operational activities comply with company procedures and customer SOPs.

Cargo Wise Responsibilities

• Create, manage and complete shipments within Cargo Wise.
• Enter accurate operational and financial information.
• Upload and maintain shipment documentation within eDocs.
• Ensure costs and sales are entered correctly for billing.
• Update milestones, notes, and tracking events.
• Complete shipment files ready for invoice.

Requirements

Essential

• Up to 2+ years' experience within freight forwarding, aerospace logistics, or time-critical logistics.
• Strong working knowledge of CargoWise Oneessential*
• Experience handling urgent domestic and international air freight shipments.
• Excellent communication and organisational skills.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of import and export customs procedures.
• Proficient in Microsoft Office applications.

Personal Attributes

• Calm under pressure.
• Strong attention to detail.
• Proactive and solution focused.
• Customer-centric approach.
• Team player with a flexible attitude.
• Ability to make decisions independently during out-of-hours operations.

What we offer

• Salary between £38-43K depending on experience.
• 4-on / 4-off days shift 2.30pm-2.30am pattern providing excellent work-life balance.
• Opportunity to work within a fast-paced aerospace and time-critical environment.
• Career progression within a growing global logistics organisation.
• Industry-leading training and development opportunities.

Other

• If you have not heard from us within 7 days, then your application has been unsuccessful.