Air Import Customer Operations Agent
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We have an exciting opportunity for a freight forwarder who are expanding the team and looking for an Air Import Customer Operations Agent.
The role is mainly Air Imports with some Road Imports advantage , Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt
Main Responsibilities: UK and International freight, within pharmaceutical experience advantage.
- To prepare and present quotes for mainly Air & some Road consignments.
- To provide Customer Service Excellence for both verbal and written communications.
- Complete assigned tasks within agreed timeframes.
- Complete bookings and sales according to both Customer & client timescales.
- To ensure data & security integrity of both Customer & client information is always controlled.
- Co-ordinate with other offices & Groups.
- Co-ordinate transport with both UK & Overseas approved strategic service partners.
- To provide guidance on appropriate paperwork for customs clearance.
- Prepare & co-ordinate all forms of freight documentation including airway bills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation and any other supporting shipping documentation.
- Prepare & complete Customs Control submissions for Imports
- To work with all types of cargo and all necessary associated tasks.
- To use company vehicles on occasion to deliver and collect paperwork and or shipments.
- To undertake any training courses required to understand and complete job tasks.
- To co-ordinate Group project tasks as and when directed.
- Temperature control experience due to pharmaceutical
Hours: Monday-Friday either 08:00-16:30 or 9.30am-6pm.
- If you do not hear from us within 7 days, your application has been unsuccessful.