Mortgage Advisor

Job purpose

Promote core product within the assigned business territory (field sales) against set financial targets.

Responsibilities

Core responsibilities

Achieve or exceed agreed core product sales targets to build new customer base in FAB.

Promote the sales of core product in assigned area of work.

Build and maintain effective business relationships with customers.

Assist in conducting promotional activities, meetings, and road shows in the assigned area to achieve the budgeted sales volumes.

Ensure the submitted customer applications and documentation are complete and error free.

Follow up on document discrepancies which have been approved as deferrals.

Minimize errors and act upon them for correction and re-submission if any.

Provide sales MIS and daily reports to sales manager on a regular basis.

Provide ongoing customer/market feedback to sales manager to improve business.

Build and maintain effective business relationships with real estate brokerage/market.

Undertake duties in compliance, at all times, with code of conduct, laid down policies, and procedures.

Capitalize on cross-selling opportunities.

Perform additional duties if assigned by management.

Recommend customer applications which are considered good credit risk and as per FAB/Group policy.

Demonstrate good convincing and negotiating skills in view of complexity in the relevant product.

Be aware of competition and suggest changes for product improvements.

Maintain effective business relationships with all branches and internal departments.

Ensure that routine problems and complaints are handled professionally, and only minimal significant issues are escalated to sales manager.

Key performance indicator

Achievement of assigned sales targets on a monthly basis as per the signed PCDs.

Adherence to policies, processes, and procedures of the company and FAB.

Qualifications

Threshold qualifications

Preferably university degree.

Years & nature of experience

Minimum 1-year experience in selling mortgage products or sales in a real estate market. Experience in selling other banking products is an added advantage.

Value-based behaviours

Proactive

Customer focused & service quality

Strong sales skills

High motivation

Ability to develop strong professional relationships within senior managers in various corporate and government & semi-government departments

Technical competencies

Desirable to have a sales diploma or certification.

Good knowledge of FAB retail products.

Good computer skills are desired.

Competitive awareness and benchmarking.

Multicultural awareness.

About us

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to Grow Stronger. We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.

Career development

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our values

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.