Manager, Escrow Management

About the company

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.

Our values At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.

Your tasks

The Escrow Manager is responsible for overseeing the daily operations of the escrow department, ensuring the efficient and accurate processing of escrow transactions. This role aims to provide exceptional service to clients by managing escrow accounts, coordinating with all parties involved, and ensuring compliance with regulatory requirements. The Escrow Manager will support staff, fostering a collaborative environment to achieve departmental goals and maintain high standards of customer satisfaction.

• Oversee the daily requests of the escrow department, ensuring efficient and accurate processing of transactions.
• Own product roadmap and prioritize backlog based on business value, risk, and delivery capacity.
• Collaborate with Product Managers, Developers, QA, and other stakeholders to ensure requirements are understood and implemented correctly.
• Assist with test planning, user acceptance testing (UAT), defect triage, and final sign-off.
• Ensure solutions comply with internal policies, regulatory requirements, and governance standards.
• Ensure exceptional customer service by addressing client inquiries and resolving issues promptly.
• Maintain strong relationships with clients, real estate agents, lenders, and other stakeholders involved in escrow transactions.
• Ensure all escrow activities comply with relevant laws, regulations, and industry standards.
• Identify and mitigate risks associated with escrow transactions, implementing best practices to safeguard client funds.
• Continuously evaluate and improve escrow processes to enhance efficiency and accuracy.
• Prepare and present regular reports on departmental performance, including key metrics and compliance status.
• Monitor and manage the financial aspects of the escrow department, including budgeting and fees collections.
• Prepare all audit reports and regulators' daily requirements.
• Coordinate with the procurement team for processing vendor invoices and communicate details to vendors to ensure timely settlements as per agreement.
• Participate in review of client agreements, service standards, and service quality to ensure that we meet and exceed the expectations of our clients.
• Educate clients about the relevance of escrow laws and their rights / limitations, if any.

Requirements

Required

• Minimum a university degree.
• Understanding of escrow laws, regulations, and practices as an escrow agent.
• Excellent customer service skills.
• Sound knowledge of corporate and other banking products and operations.
• Language proficiency: fluent (business) English, Arabic.
• Clear written and verbal communication.
• At least 5 years' experience in banking, with some corporate/project finance experience preferred.
• Ability to manage high workload within a pressurized environment.
• Strong work ethics - willingness to take a hands-on approach.
• Analytical and critical thinking.
• Adaptability and learning agility.
• Collaboration and teamwork.
• A self-starter, motivated, with aptitude and willingness to undertake self-learning.
• Must demonstrate the ability to analyze and understand project credentials, good numerical skills, and have high-level interpersonal skills.

Preferred / Beneficial

• Strong experience in requirements gathering and documentation (BRDs, FRDs, user stories).
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple stakeholders and priorities effectively.
• Familiarity with data analysis and reporting tools (e.g., Excel, Power BI, SQL).
• Data-driven mindset.

What we offer

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.