Assistant Relationship Manager

About the company

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.

Our values At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication.

Your tasks

Accomplish set sales and revenue objectives for all products as per set business plan. Be commercially effective in the role and consistently keep customer/client as focus and ensure excellent customer service by delivering quality client onboarding experience. Participate in the assigned people development and learning and development programmes. Take accountability for own development by active enrollment and participation with close coordination with respective team. Ensure implementation of prescribed sales and compliance processes as per bank's policies. Implement governance and controls to proactively identify, manage and minimize or mitigate potential losses to the franchise within respective area.

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on new to bank acquisition as well as solicit existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• Be familiar with all policies, products and processes to ensure superior client onboarding experience
• Proactively participate in learning, development and training programmes of the bank in order to be effective sales personnel
• Ensure strict adherence to all KYC, compliance policies and other processes as stipulated
• Achieve monthly and annual set KPI objectives
• Focus on new to bank acquisition along with leveraging existing client base
• Leverage cross-sell opportunities to ensure higher revenue per customer
• Maintain daily sales reports on sales performance for review by team leader and manager
• Ensure thorough knowledge of all products, policies and processes in order to achieve superior client onboarding experience
• Ensure no mis-selling to customers by offering products and services transparently as per customer requirements
• Understand and resolve or escalate customer redress to ensure timely resolution
• Ensure participation in assigned training, learning and development programmes
• Be aware of competition offerings and offer suggestions to line manager to improve products and processes
• Adhere to risk control assessment process across all areas of business banking department - selling, client onboarding, fraud control, client application and KYC documentation etc.
• Adhere to all prescribed internal processes to ensure satisfactory audit ratings by adherence of all prescribed processes
• Bring quality and right customers to the franchise. Discuss the cases with stakeholders and ensure support is provided
• Customer insight and market research: build a strong understanding of our portfolio, business banking customers' unmet needs, and use these insights to develop value proposition strategy, conduct market research
• Presentation preparation and development: develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts

Requirements

• Requires good convincing and negotiating skills according to the complexity of business
• Continuous suggestions on changes and ways of improving FAB products
• Build and maintain effective business relationships with all colleagues
• Identify any cross-selling opportunity for other business divisions of the bank
• Education required: university degree
• Experience: 3 - 5 years of experience in banking or in a financial industry

• Good convincing and negotiating skills according to the complexity of business
• Customer insight and market research
• Build and maintain effective business relationships with all colleagues

What we offer

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.