Service Center Manager, Phuket

Oversee and be responsible for planning the service center's operations, including setting targets and monitoring monthly/yearly sales. You must strictly control the performance of service center staff to comply with company standards, as well as handle and manage customer complaints related to service with professionalism.

Key Responsibilities

1. Management & Leadership

• Set monthly and yearly targets in terms of both quality and quantity to drive sales to meet specified goals by expanding the new customer base and retaining existing customers.
• Manage the service center to ensure readiness for service and compliance with company standards.
• Monitor, supervise, and take responsibility for overall operations to ensure they proceed according to company policies.
• Manage and supervise employee discipline in accordance with company policies.
• Supervise the performance and overtime of subordinates.
• Verify and summarize daily sales and claim documents, and coordinate with relevant parties according to company procedures and policies.
• Report operational results to supervisors on a monthly basis.

1. Inventory & Parts Management

• Monitor the management of remaining products and spare parts to ensure they are appropriate for the service center's sales and services.
• Control the stock counting of remaining products, spare parts, and service center assets in accordance with the company's inventory counting policy.
• Control the use of service center consumables to ensure appropriateness.

1. Quality Control & Customer Service

• Oversee and be responsible for planning vehicle repair controls and coordinating quality inspections before delivering vehicles to customers at the service center to ensure quality meets standards.
• Receive complaints, suggestions, and inquire about customer satisfaction regarding the service.
• Analyze problems occurring in the repair process and implement corrective actions.

1. General Operations

• Maintain a working environment that is convenient, clean, and safe.
• Coordinate with service center staff on various matters, such as service center promotions and service center operating procedures.
• Supervise the opening and closing of the service center (service center keys).
• Perform other duties as assigned.

Qualifications: Age 28-40 years old Bachelor's degree or higher in any field Possess a driver's license High attention to detail, systematic analytical thinking, and integrity Good interpersonal skills, service-minded, and able to work well under pressure Able to communicate in English Able to work 6 days/week