Customer Relations Officer

Your tasks

• Provide information and facilitate customers regarding the shopping mall, stores, various services, activities, and shopping mall promotions. • Welcome and serve both Thai and foreign customers with politeness and professionalism. • Receive inquiries, suggestions, and complaints from customers, and coordinate with relevant departments to resolve issues. • Take care of and provide services to VIP customers, including facilitating their specific needs. • Provide various services such as public relations, providing directions, and facilitating convenience within the shopping mall. • Maintain the orderliness of customer service points and uphold service standards as defined by the company. • Coordinate between customers, tenants, stores, and internal departments within the shopping mall to ensure smooth operations and service delivery. • Coordinate and follow up on the resolution of customer problems or complaints in conjunction with relevant departments. • Support the organization of various activities and special events of the shopping mall, including facilitating customers and event participants.

Requirements

1. Bachelor's degree in Hotel Management, Tourism, Hospitality, Business Administration, Communication Arts, or other related fields.
2. Experience in customer service, customer relations, coordination, or the hotel and shopping mall business will be given special consideration.
3. Service Minded, with a good personality, a friendly smile, and good interpersonal skills.
4. Good communication, coordination, and problem-solving skills.
5. Good English communication skills (Toeic 550 score). Ability to communicate in Chinese or other languages will be given special consideration.
6. Detail-oriented, enthusiastic, and able to work under pressure.
7. Able to work 6 days per week and work in shifts, including Saturdays–Sundays and public holidays.
8. Fresh graduates are welcome.

Other

Work Location -Emporium 1 position -Gourmet Market Terminal Asok 1 position