Customer Relations (Team Leaders) at EmQuartier

• Supervise and provide guidance to the Customer Relations team in daily operations
• Assign and monitor team members' performance to ensure compliance with service standards
• Provide guidance and coaching to the team in customer service, problem-solving, and coordination
• Check team readiness and allocate manpower appropriately according to customer volume and service periods
• Monitor and evaluate team performance, providing feedback for work development
• Act as a coordinator and provide consultation to the team when encountering problems or situations requiring decision-making
• Support and create a good working atmosphere within the team to ensure the delivery of quality service to customers
• Report problems and key issues occurring in operations to supervisors

Qualifications:

• Experience in Luxury Retail / Department Store / Hotel business
• Experience in handling VIP or High-Net-Worth Customers
• At least 2 years of experience in team management
• TOEIC score (550 points) or ability to use English to communicate with foreign customers
• Able to work 6 days/week and work on public holidays