Customer Relations Supervisor

Your tasks

• Control, supervise, and manage the Customer Relations team to ensure efficient customer service and smooth daily operations.

• Oversee customer service tasks, covering information provision, receiving feedback, complaint management, and providing services according to special customer requirements.
• Control and maintain service standards to ensure maximum customer satisfaction in accordance with the company's service policies and standards.
• Handle and resolve customer complaints professionally and effectively, while coordinating with relevant departments to ensure rapid problem resolution.
• Build and maintain good relationships with VIP customers, both Thai and foreign, to promote impression, satisfaction, and loyalty to the organization.
• Monitor and evaluate team performance, provide guidance and coaching, and develop employee potential to elevate service quality.
• Coordinate with internal departments, tenants, and external agencies to support customer service operations and various special activities.
• Prepare reports on customer feedback and suggestions, as well as service performance reports, while proposing guidelines for improving and developing service quality.

Requirements

1. Bachelor's degree in Business Administration, Hotel Management, Communication Arts, or other related fields.
2. At least 3–5 years of experience in Customer Relations, Customer Service, or service roles in the hotel business, with at least 1–2 years of experience at a supervisory level.
3. Strong leadership, communication, coordination, interpersonal, and problem-solving skills.
4. Service-minded with the ability to handle and resolve complaints or challenging customer situations appropriately and effectively.
5. Good English communication skills (Toeic 550 score); ability to communicate in other languages will be specially considered.
6. Able to work 6 days per week, including shift work, Saturdays–Sundays, and public holidays.
7. Experience in shopping center, department store, premium retail, or hotel businesses will be specially considered.

Other

Work Location: EM DISTRICT