Customer Relation (Based at Emporium)

1. Primarily coordinate and facilitate foreign customers in all aspects related to service, including language translation such as product information, providing information regarding Layout / Promotion / Service provided to customers, as well as coordinating matters such as product exchanges and returns, etc.
2. Receive incident reports and proceed to assist customers according to appropriate procedures and methods in cases where customers suffer damages occurring within the department store, such as theft; coordinate with banks to freeze credit cards for customers and escort customers to report to the police station in case of lost passports, etc.
3. Attend meetings with supervisors, subordinates, and other relevant departments.
4. Welcome, take care of, and facilitate VIP customers, both foreign and Thai, who come to use services within the Department Store section as assigned.
5. Receive suggestions and feedback from customers and report them to supervisors.
6. Other tasks as assigned by supervisors.

Qualifications: Age 25-35 years old Bachelor's degree Able to communicate well in English or Chinese, Japanese At least 2 years of experience in service work Work 6 days per week / Able to work in shifts (10.00-19.00, 13.00-22.00) If having a TOEIC score of 550 or higher, will be given special consideration