Call Center (Voice - English Skill) (Work at Bank of Ayudhya Head Office)

1. Provide service to foreigner customers in English
2. Able to achieve pre-defined objectives
3. Ability to understand customer's need and explain facts and/or issues to customers
4. Ability to convince customers to reach or accept the new agreement following the company guideline and authorization grid
5. Ability to modify small to mid-size working method under own area based in pre-defined procedures once there will be the problems
6. Have to work as schedule assigned
7. Response customer email (if required) accurately
8. Ability to handle customers across different platforms, including Social Media, Email, Live Chat and Telephony
9. Input accurate data and maintain in the systems per customer requested and necessary
10. Effective complaint handling as professionally, escalated to concerned unit thru VOC system, monitor case and close complaint case within SLA
11. Effectively and proactively monitoring call queues appropriate and adhering to agreed SLA
12. Fulfill other work assigned by team leader
13. Need to handle customer of extreme VIP, cautious flag and influencer across HPC products
14. Contribute to sale targets where possible/appropriate

**How to Apply** Send your application to email: nataphan.wongprommoon@krungsri.com Contact Khun Nataphan at 096-384-7832 After sending the application, staff will contact you for an initial telephone interview.

Note: Krungsri Consumer Group (the Company) needs to and will have a process to verify personal information regarding the applicant's criminal record before the applicant is considered for employment. Applicants can read the Company's Human Resources personal data protection announcement by typing the link https://www.krungsriconsumer.com/consumer-news/personal-data

Qualifications: Bachelor Degree in any field 5 years experience in Customer Service or Call Center in Banking/Financial/Telecommunications Area Strong communication in English (TOEIC score 600 or above) Handle multiple products and/or special segment Has an advance level knowledge in work processes of all products, Marketing promotion, credit card/loan benefit/feature, exchange rate and reward point but jobholder should has an expert knowledge of payment hierarchy, interest calculation, billing and work process. Only basic knowledge of Department store is acceptable. Complaint handling, retention, VIP or special segment handling, negotiation, problem solving, decision making, communication and complaint handling skills should be in advance level while negotiation and customer type skills should be expert level. Be able to work under pressure and service oriented Good team player Convenient to work at Bank of Ayudhya Head Office, Rama 3 Road